Get to know us
Knowledgeable & friendly plumbing & heating engineers…

A solid local reputation, organically grown over 30 years
We’ll always try to offer you the best and most cost efficient solution whatever the job
Proud of our integrity and fast response time
No-nonsense, we always do what we say we’ll do
Customer service is at the heart of everything we do…
At HGS Plumbing and Heating, we’re all about giving you the very best customer service experience. Whether in your home, business, school (or even church), we treat every job like it’s our own.
We’ve been setting the bar for gas, heating and plumbing in the Norfolk area since 1996, so it’s fair to say we know what we’re doing! We’re Gas Safe registered, OFTEC registsered, Which? Magazine accredited and members of the Norfolk County Council Trusted Trader Scheme and proud to offer reliable, high-quality service to all customers, old and new.

Need a new commercial partner?
We don’t just help local residents sort out drips, leaks, and boiler breakdowns – we’re here for local businesses, too. Over the years, we’ve been proud to work with the likes of Norwich City Council, Broadland District Council, and many of Norwich & Norfolk’s most trusted companies. Whatever your sector, we’re the reliable, friendly plumbing and heating partner you can really count on.

Our capabilities
We can help with…
- Boiler and central heating repairs
- Service and repair of hot water systems
- Gas and oil boiler servicing and safety checks
- Boiler replacements and central heating installations
- General plumbing services
Our capabilities
And…
- Radiator repairs and replacements
- Landlords CP12 gas safety certificates
- Central heating power flushing
- Homebuyers inspections
- Quick response emergency aftercare
Our capabilities
That’s not all!
- Tap repair and replacements
- Toilet repair and replacements
- Repairs to leaking sinks and basins
- Repair and replacement of most internal pipe work
- However small your job get in touch to see if we help
Customer Reviews
Latest Reviews
ben pannell2024-11-19Trustindex verifies that the original source of the review is Google. Fantastic service from start to finish. Matt came and resolved a multitude of issues with our boiler and even managed to pair our problemed thermostat back up. Matt was friendly, highly knowledgeable and efficient and always showed me what work had been done to boiler. He noticed and quickly fixed issues with our condensate pipe outside that other firms didnt. From previous bad experiences with other local firms, I was worried about rolling the dice on another firm. So glad I did though, would recommend these guys to everyone! Stellar work! Mark Reilly2024-11-14Trustindex verifies that the original source of the review is Google. I've had a few jobs completed very well by HGS recently - new taps, boiler service and radiator repair. Ash did a lovely aul job (and was a lovely fella) and Christine in the office is always efficient and good humored - would have no hesitation in recommending this firm heartily Tim Barker2024-10-26Trustindex verifies that the original source of the review is Google. Needed new central heating boiler. Received helpful advice from the company and the new boiler was fitted efficiently and tidily. Excellent service, as we have come to expect from HGS. Debra Green2024-10-25Trustindex verifies that the original source of the review is Google. The guys at HGS do work on several different properties for us, they are always professional and patient with our tenants. Their work is always of the highest standard and quality and they provide excellent value for money. Highly recommend them for both personal and professional premises. 88nozza2024-10-25Trustindex verifies that the original source of the review is Google. Prompt professional service at competitive prices. Would highly recommend Helen Charlesworth2024-10-01Trustindex verifies that the original source of the review is Google. I can’t thank this company enough I needed my boiler service for my house sale, they were very helpful from the booking appointment to the great engineer who carried out a very thorough service. Would highly recommend as very good price too. Mr Bristles2024-08-30Trustindex verifies that the original source of the review is Google. Just had our boiler serviced by HGS and can happily say that this was easily the best experience that we've had with any company for as long as we can remember. Christine in the office was so friendly and helpful when we first made the appointment and went out of her way to find a time that worked for us. The engineer arrived on time and again was super friendly, tidy and efficient. The pricings it should be noted were more than competetive, especially conidering the service and aftercare provided too. We all know that it's rare these days to find a company that doesn't fall back on 'computer says no' or 'you have to do it yourself online' but we're happy to say that HGS are one of the few who choose to do things differently and can't recommend them enough. Brilliant on all fronts - Thank You very much :) Phoebe2024-08-30Trustindex verifies that the original source of the review is Google. HGS were recommended by a friend and I’ll definitely be passing the recommendation on. A very friendly and reliable service! Bill Baldwin2024-08-23Trustindex verifies that the original source of the review is Google. I was a bit daunted at the prospect of having my entire heating system revamped, including back boiler removal, new boiler installation and new radiators and pipes, but the service was excellent, the stress was low and HGS were absolutely fantastic. Extremely pleased with everything I received! I have used this company multiple times for smaller jobs as well over the years and will continue using them as my first choice. Sharon Dyke2024-08-22Trustindex verifies that the original source of the review is Google. HGS regularly remind us that our boiler is due a service, and the engineer is always very efficient and polite whilst servicing. They also installed a towel radiator in the bathroom and, as usual, the engineer was pleasant and we were more than happy with his work. All waste was removed too.